Frequently asked questions

Do you ship to my country?

At the moment we are only shipping to mainland United Kingdom. Please do check back again as we open up more shipping opportunities to other countries.

How long will it take for my item to arrive?

Delivery is estimated 15-21 days, however it can arrive sooner. Due to the pandemic delivery times are varying.

Where are my items shipped from?

We buy directly from approved suppliers around the globe. If you order more than 1 item, they may arrive in separate packages.

Can I return my items?

Yes, of course. We offer an extended 30 day guarantee. If you are not 100% satisfied with your items, or received faulty goods, simply email our customer support team at hello@twistedmelon-shop-com or use our chat facility on the home page. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond within 24 hours.

What payment methods do you accept?

We accept ALL major credit cards, PayPal, Apple Pay and Google Pay.
All payments are securely processed via the Strip payment network.

What if I still have a question?

Please email us: or use our live chat service at the bottom of the home page.

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